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The Travel Industry Council of Ontario (TICO) is mandated by the Ontario government to administer the Travel Industry Act, 2002. All travel retailers and travel wholesalers selling travel services from a location in the Province of Ontario are required to be registered under the Travel Industry Act, 2002 with TICO.

Selling travel services in and from the Province of Ontario without TICO registration is a contravention of the Travel Industry Act, 2002 and may result in charges being laid under the Act. This also applies to anyone who has submitted a TICO Application for Registration which is pending approval from TICO.

All registered travel retailers and travel wholesalers must meet requirements relating to financial criteria and provide full disclosure to consumers and meet advertising guidelines.

Once registered, the licence must be renewed annually at the registrant’s fiscal year anniversary. Renewal fees are based on a registrant’s current annual sales volume.

To access TICO Registration Forms - click here

 

Useful Definitions:

Travel Retailer (Travel Agency)

The Travel Industry Act, 2002 defines a travel agent as “a person who sells, to consumers, travel services provided by another person.”

Travel Wholesaler (Tour Operator)

The Travel Industry Act, 2002 defines a travel wholesaler as “a person who acquires rights to travel services for the purpose of resale to a travel agent or who carries on the business of dealing with travel agents or travel wholesalers for the sale of travel services provided by another person.”

Travel Service

The Travel Industry Act, 2002 defines a travel service to mean “transportation or sleeping accommodation for the use of a traveller, tourist or sightseer or other services combined with that transportation or sleeping accommodation”.

Requirements of TICO Registration

* Not applicable for shareholder of publicly traded corporation.

Notice of Ceasing to Sell Travel Services

A registrant that knows that it will cease to sell travel services at least 10 days before doing so shall provide written notice to the registrar as soon as practicable, but in no event less than 10 days before ceasing to sell travel services.