1.       PURPOSE

The purpose of this policy is to set out the rules and principles for the reimbursement of expenses, to ensure fair and reasonable practices and to provide a framework of accountability to guide the effective oversight of resources in the reimbursement of expenses.  This policy emphasizes accountability, transparency, value for money and fairness.     



For the purposes of this policy, the following definitions apply:


Business Credit Card (BCC)” refers to the company authorized credit card provided by TICO’s participating credit card financial institution.

Claimant” refers to any person making a claim under the terms of this policy.

Credit Limit” means the available credit allocated to each Business Credit Card(s) and the total credit available to the company under the business card program.


Approver” refers to the person with the authority to approve expenses under this policy.


CEO refers to TICO’s President and Chief Executive Officer.



3.       SCOPE

This policy applies to the Travel Industry Council of Ontario (TICO) Board of Directors and to all TICO employees, consultants and contractors that may incur an expense during company business.  



TICO must conform to the following key principles:




Claimants must:


Approvers must:



Board member expense reports are to be approved by the CEO/Registrar.

The CEO/Registrar’s expense reports are to be approved by the Chair of the Board of Directors or, in his or her absence, by the Vice-Chair. 

TICO staff expense reports are to be approved in accordance with the CEO/Registrar’s Delegation of Authority Matrix policy.  


Managerial Discretion:

For the purpose of this policy, managerial discretion is the administrative authority to make decisions and choices with some degree of flexibility while maintaining compliance with this policy.  All decisions should be taken very carefully. 

When exercising discretion, the rationale must be documented and filed with the claim.

Approvers are accountable for their decisions, which must be:

When a situation arises and discretion needs to be exercised, approvers should consider whether the request is:

It is the responsibility of both the approver and the claimant to work out appropriate arrangements, which would meet the test of being fair and equitable.

For employees subject to frequent business travel, but where the employee leaves/returns to their home in the same day, the manager and employee should determine a consistent and fair strategy with respect to meal and other related travel expenses. 

For employees, who travel on occasion for business, but where the employee leaves/returns to their home in the same day, expenses associated with meals are considered a personal expense.  Employees are encouraged to use good professional judgment in considering an expense for reimbursement for business purposes.



The following expenses are ineligible for reimbursement at all times:



There will be no reimbursement for hotel suites, executive floors or concierge levels when travelling on company business.  Reimbursement will be made for single accommodation in a standard room.  Employees should request government rates wherever possible.

Private stays with friends or family are acceptable, and a cash payment or gift may be provided to the friends or family in accordance with the following criteria:



If you use your personal vehicle while on company business, the following rules apply:

A rental vehicle, or a company fleet vehicle (if available), is preferred if the total cost to TICO is lower; employees travelling are responsible for choosing the lowest cost alternative.  Where a rental vehicle is required, insurance for collision damage should be declined.  A compact vehicle is the preferred option, unless for safety reasons a different type of vehicle is requested, in which case a pre-approval is required.

Travel to/from the employee’s home from/to TICO’s head office is considered a personal expense.

Safety is always the first priority when travelling on company business (or otherwise).  Any accidents should be reported immediately to the employee’s manager, or as soon as reasonably possible under the circumstances.


While rare, all international and out-of-province travel must be pre-approved by the CEO/Registrar.  Pre-approval will be based on a written rationale detailing the critical value resulting from the travel abroad, including specific linkage to the company’s strategic priorities.  Business class travel for international travel is only permitted in exceptional circumstances where the flight is in excess of 5.5 hours.

Employees should give consideration to out-of-country medical insurance as appropriate.



Effective April 1, 2017, the Statutory Director will be entitled to remuneration of $5,755 per annum.  The compensation will be paid monthly, which works out to $480 per month.  The Statutory Director will only receive the compensation when he or she is filling the Statutory Director role.  If the Statutory Director delegates responsibility to the Deputy Director, the Deputy Director will receive the remuneration for that period instead of the Statutory Director. 

The Statutory Director or Deputy Director will also be able to claim reasonable out-of-pocket expenses when they are filling the Statutory Director role.  A list of eligible expenses can be found in the Board of Directors section of this policy.  Statutory Director and Deputy Director Expense claims are to be submitted to the Board Chair for approval with a copy to the CEO.

The Statutory Director remuneration will be adjusted annually with the consumer price index.  Moving forward, new rates will come into effective at April 1 of each year.  The remuneration is reviewed annually by the Governance and Human Resources Committee.



The by-laws of the Travel Industry Council of Ontario provide for the remuneration of Directors.  The Board has approved the following levels of remuneration:

Per Diems:

Board Meetings:

Chair                                          $480*

Vice-Chair                                 $379* 

Member                                    $310* 

Committee Meetings:

Committee Chair                     $310*

Committee Member               $240* (including non-Board committee members)


The Board and Committee per diems will be adjusted annually with the Consumer Price Index (CPI).  The above rates are effective April 1, 2017.

The per diem is the amount payable for work periods in excess of three hours.  If the work period is less than three hours, one-half of the established per diem is paid.   Preparation time may be included in the calculation of hours.

In the event that a Committee and Board meeting are held on the same day, Board members will receive the higher rate if the total work period is in excess of three hours and half of the higher rate if less than three hours.  In the event that more than one Committee meeting is held on the same day, per diems are paid according to the total work period of the meetings.


*Board members spending over 2 hours in total for travel time to and from TICO shall receive the current per diem rate plus 50% of the per diem rate. 



Travel Expenses:        Mileage rates as set by CRA  
                                      Parking expense (posted rate)
                                      Taxi expense (posted rate)


Air Travel:                      Economy – North America (best available)
                                        Business class – in exceptional circumstances where the flight is in excess of 5.5 hours and has been pre-approved by the Executive Committee and CEO


Hotel:                             Moderate accommodations under local conditions


Meals:                           If more than 40 km from place of business:

                                      Breakfast      up to $15
                                      Lunch           up to $20
                                      Dinner          up to $40

                                      (Rates apply in North America; receipts to be provided)


Administrative Costs:    Photocopies
                                          Telephone calls


The above rates apply to all regularly scheduled board meeting and committee functions.  Any special board functions, which deviate from the above rates, must be approved by the Board Chair and CEO.   

Commencing with the board meeting in July 2015, board members will no longer be required to submit claims for standard board and committee per diems.  These will be processed by TICO staff and the amount, net of applicable withholding tax, will be directly deposited into the accounts that board members have designated within two weeks of the board or committee meeting. 

Board members may claim an additional amount for preparation time, as appropriate.  The individual will need to submit a per diem expense claim for his/her preparation time.  Such claims should be based on the number of hours spent.  The maximum amount that can be claimed for preparation time is up to an additional per diem.        

All board members wishing to claim for expenses, including travel, will be required to submit an expense claim with supporting receipts.  Any Expense Reports containing errors or omissions, including missing receipts, will be returned to the board member. 

All claims for expenses or preparation time must be submitted within three months of the date of the meeting for which the expense was incurred. 



It is in the best interests of TICO that the Registrar and CEO meet members of the industry as much as possible and speak and participate at various industry and association functions in order to further TICO’s mission.

The Registrar/CEO shall use his or her best judgment in accepting speaking engagements or invitations to participate in industry functions, taking into account the following:


The Registrar exercises statutory duties, which require independent decision-making.  He or she must, therefore, act scrupulously to avoid actual or perceived conflicts of interest.  If the Registrar/CEO is going to stay over after a conference for personal reasons, the costs of this will be absorbed by the Registrar/CEO.  All travel outside Canada shall be pre-approved by the Chair.  Invitations to industry-sponsored “familiarization trips” must be declined due to the risk of a perceived conflict of interest.  If the Registrar also acts as TICO’s CEO, it is imperative that he or she be, and be perceived to be, independent.

The Registrar/CEO shall conform to the other standards outlined in the TICO Staff section of the policy.


14.     TICO STAFF
Certain TICO staff members have been provided with a Business Credit Card (BCC) to be used, as necessary, to pay for business expenses as identified within this policy.  It is important to note that the BCC will be used only for business purposes, and personal expenses are strictly prohibited (unless it is an emergency, in which case, the employee’s manager should be notified as quickly as is reasonable in the circumstances).  The BCC is issued on a joint and several liability basis, meaning that the employee and/or TICO are responsible for any liability incurred.

The aggregate credit limit for the business card credit program shall be determined from time-to-time and approved by the Audit Committee, with individual allocations pre-approved by the CEO.


The following rules should be applied when using the BCC:



Management retains the right, at any time, to require the employee to return the BCC.

Business Travel:

In light of TICO’s role in the travel industry administering and monitoring compliance under the Act, TICO staff must act scrupulously to avoid actual, perceived and potential conflicts of interest.  Conflicts may arise where TICO staff members accept discounts or other travel advantages from registrants for business travel that are not available to the general public.  All business travel services for TICO staff are to be purchased in economy class and at a fare that is available to the general public.  Industry discounts or passes are not permissible.  Accommodation is to be economy class without industry discounts.  Employee travel must be approved by management.    


Invitations from the Industry:

TICO staff must seek their manager’s approval before accepting speaking engagements or invitations to participate in industry functions.  The benefits of such participation will be reviewed by management taking into consideration the importance of avoiding potential or perceived conflicts of interest.  TICO staff may not participate in industry sponsored “familiarization trips”. 



Travel Expenses:        Mileage rates as set by CRA  
                                      Parking expense (posted rate)
                                      Taxi expense (posted rate)

Air Travel:                    Economy – Scheduled or Charter


Hotel:                           Economy Class Hotel

Meals:                          If away from the office on company business:

                                      Breakfast      up to $15
                                      Lunch           up to $20
                                      Dinner          up to $40
                                        (Note:  Individuals expensing meals for a day may deviate from the individual meal allotments provided that they do not exceed the daily maximum).                               


Administrative Costs:     Photocopies
                                          Telephone calls



Hospitality refers to the provision of food, beverage, accommodation, transportation and other amenities to people who are not engaged in work for TICO.  Functions involving only people who work for TICO (all those covered by this policy) are not considered hospitality functions.

Hospitality may be extended in an economical and consistent manner when:

Hospitality may be extended on behalf of TICO when:

Examples of hospitality events held by TICO include, but are not limited to:


Any hospitality functions held by TICO must be approved by the CEO/Registrar. Any gifts given as part of a hospitality event must be approved by the CEO/Registrar.  Where alcohol is served, approval of the Chair of the TICO Board of Directors is also required. 

All hospitality expenses must be documented and include original itemized receipts.

The claim must include event details regarding:



Last Revised – March 28, 2017