There is something special about working at the Travel Industry Council of Ontario.  We are a small collegial group of individuals who are dedicated and enthusiastic about achieving the Vision, Mission and Values of TICO while administering and enforcing the consumer protection legislation of the Ontario Travel Industry Act, 2002 and Ontario Regulation 26/05 on behalf of the Ontario Government.

Our team thrives on a culture that is motivational and supportive and is also welcoming to new people and new ideas.  TICO employees enjoy a benefits plan, pension plan, further professional development opportunities as well as the opportunity to work with a passionate team on a number of Corporate Social Responsibility initiatives.

Check out the job postings below.  If you don’t see an opportunity posted, we would still be interested in hearing from you.  Send us your resume to This email address is being protected from spambots. You need JavaScript enabled to view it.

TICO - Who We Areclick here

TICO’s Vision, Mission and Valuesclick here


Current Opportunites:

Complaints Officer

The Travel Industry Council of Ontario (TICO) is Ontario’s Travel Regulator. TICO is a non-profit organization mandated by the Ontario government to administer and enforce the Travel Industry Act, 2002 that regulates travel retailers and travel wholesalers operating in Ontario.

TICO has a full-time position available for a Complaints Officer. We are looking for an enthusiastic, multi-tasked person that has excellent communication skills, both written and oral and has a background in customer service/relations.  The individual must possess the skill to handle difficult/challenging or irate individuals in a professional manner.  Reporting to the Vice President, Operations the individual will communicate with consumers, registrants and other stakeholders regarding complaints and enquires. Using problem solving skills, the successful candidate will investigate and assess complaints for any breaches of the Travel Industry Act, 2002 and/or the Regulation. 

The successful candidate will have:

  • proven experience (min. 3 years) in customer service/relations and/or a complaint handling including a post-secondary education or equivalent;
  • Knowledge of the Ontario Travel Industry Act, 2002 and Ontario Regulation 26/05 and/or travel industry related experience. TICO Certification an asset.
  • Extremely organized and self-motivated and possess exceptional written and oral skills;
  • Excellent knowledge of MS Outlook and Word and working knowledge of other MS applications and other related software tools;
  • Preference will be given to a fully bilingual candidate;

Note: To review the complete list of qualifications and the job description – Click here

Please submit your resume and salary expectations in confidence by October 19, 2018 to:

Travel Industry Council of Ontario
2700 Matheson Blvd. E
Suite 402, West Tower
Mississauga, Ontario L4W 4V9

Attention: Dorian Werda, Vice President, Operations

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

We thank all applicants however only those candidates selected for an interview will be contacted.